Contact Us
We're here to help.
Please call us at 1‑844‑327‑98701‑844‑328‑0306 or simply complete the form below and we’ll respond to you as soon as possible.
If you’re looking for a specific office, browse our comprehensive list of The General’s physical locations.
Questions or Feedback
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Customer Service Hours
1-844-328-0306
Monday - Thursday: 7 AM ‑ 9 PM CT
Friday: 7 AM - 8 PM CT
Saturday: 8 AM - 4 PM CT
Mailing Address:
2636 Elm Hill Pike, Suite 510
Nashville, Tennessee 37214
Claims Department Contacts
1-800-280-1466
Report a new claim 24 hours a day, 7 days a week. For existing claims our hours of operation are
Monday - Friday: 8am - 5pm (local time).
Email:
Claims@thegeneral.com
Fax:
1-800-544-9021
Mailing Address:
6000 American Parkway
Madison, WI 53783‑0001
Looking to send us documentation for your claim?
Please include your claim number on all correspondence and send via one of the above methods.
Report Fraud
Please call us at 1-800-280-1466 Ext 1115 to report fraud.
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PGAC© and companies have provided insurance for nearly 60 years.