To make these difficult times a little easier, The General® Insurance has implemented increasingly flexible payment options to assist customers impacted by COVID-19 when they need it most.
Please call 1-833-927-0726 to discuss your options and take advantage of the following changes:
- Late fees may be waived through May 15, 2020.
- Payment leniency options:
- Pay 50% of your balance in order to stay covered. You can also request to defer payment for 30 days through May 15, 2020.
- Lowering minimum payment amounts and reinstatement requirements:
- Your coverage can be restored within 90 days with 50% upfront payment of the monthly or renewal bill. You can spread the remaining balance across the duration of your policy.
- Reinstatement fees may also be waived as a part of our leniency efforts.
- Temporary coverage through May 15, 2020 for policyholders who are using personal automobiles that are covered by The General while providing delivery services (delivery of food, groceries, or medications) on behalf of businesses:
- After May 15, 2020, the exclusion will go back into effect unless The General elects to extend or modify this temporary expansion of coverage. All other terms and conditions of the policy remain unchanged.
If you have been directly impacted and wish to speak to one of our representatives, you may use one of the following options:
- Call us at 1-833-927-0726
- Schedule a time for us to call you
- Chat with a representative
Our Customer Service representatives are available to assist (all times CDT):
- Monday - Thursday: 7AM to 9PM
- Friday: 7AM - 8PM
- Saturday: 8AM - 4PM
Download The General mobile app to manage your policy, access ID cards, submit a claim, and more from your mobile device.
For over 55 years, The General has stood by our customers during their most challenging times, and now, our commitment to flexible, affordable car insurance is stronger than ever. We are here to help you any way we can. Read our full company statement on COVID-19 here.
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